Privacy policy

Privacy and Cookie Policy


This Privacy & Cookie Policy describes how we handle your personal data.

We take the protection of your personal data seriously and comply with the applicable legislation, including the General Data Protection Regulation (“AVG” or “GDPR”).

Who processes your personal data?

Villa ZA  PTY

having its registered office at R45 Main Road, Franschhoek, South Africa, registered with the CBE under number  4220299418

(here in after “VillaZA PTY” and “We”) is responsible for the processing of your personal data on the website hereinafter “the Website”).

3. What personal data do we process?

We collect certain personal data from users of our Website and from persons who register for the services or products we provide. These include in particular:

We process your surname, first name and contact data (e-mail, telephone, address, any additional delivery address, payment details, IP address, etc.) not on our own initiative, but because you provide them to us for processing, for example at the time of registration on our website or when placing an order .

Other data may also be processed if you explicitly inform us of them (such as gender, interests, etc.).

The communication of such data to us constitutes consent to the processing of such data for the purposes of this Privacy and Cookie Policy.

In addition, certain data is collected via cookies. See below for more information on our use of cookies.

4. Legal basis for processing your personal data

By communicating your personal data to us (for example when registering on the Website or when placing an order), and by accepting this Privacy and Cookie Policy, you consent to the processing of your personal data.

In addition to your consent, the need to be able to offer you the contractually agreed services or goods also applies as an additional legal ground for processing your personal data (i.e. the performance of the contract between you and us also applies as a legal ground).

5.For what purpose do we process your personal data?

5.1 General purposes

We process your personal data for the following purposes, among others:

  • To provide you with the service or products offered through our Website;
  • Answering questions from our users;
  • Provide information, display offers and advertisements, and send e-mails and newsletters that may be of interest to you (e.g. information on new goods or services or new features or characteristics of our goods or services);
  • To carry out analytical research in order to optimise our Website (in terms of technology and content);
  • Managing the technical administration of the Website;
  • On the basis of anonymous data, to compile statistics or carry out research concerning the number of visits to the pages of our Website, the identification of preferences, interests and surfing behaviour (for more information concerning anonymous data, see below concerning cookies).

Your personal data will be kept strictly confidential and will not be disclosed to third parties or used for direct marketing, unless we have obtained your explicit prior consent (“opt-in”), such as for the purposes explicitly mentioned in this Privacy and Cookie Policy (e.g. newsletters, mailings and advertisements). This consent may be withdrawn at any time, without justification and free of charge, by sending an e-mail to

We do, however, have the right to share your data with the company operating our website, in order to ensure the optimal functioning of our website and to solve any technical problems related to our website. We have obtained contractual guarantees from this company that they will treat your data with the strictest confidentiality and not pass it on to third parties.

Reporting of anonymised data to third parties is permitted

We have the right to communicate your data, in case of (suspected) serious violations of the law, to the competent judicial services or police forces. We may also do so to protect or defend our rights or those of third parties or to protect the safety of users of the Website or the Website.

6.How long do we process your personal data?

All personal data is kept for the period necessary for us to provide the service.

This Privacy Policy remains valid between you and us until one of the parties terminates the contractual relationship in writing (termination can be by e-mail). The processing of your personal data remains valid until the termination of the contractual relationship between you and us. Upon termination of the contractual relationship, we will automatically delete your personal data. We reserve the right to keep this data for six months after termination, to give you the opportunity to recover this data if you would like to cancel or transfer your data to another contract. 

7. Right of access, correction and opposition

You have the right to access your personal data free of charge at any time. This can be done by sending an email to

You also have the right to correct or amend your personal data if they are incorrect, incomplete or irrelevant, by sending an e-mail to When requesting access or correction of data, we ask you to always attach a copy of your identity card so that we can verify your identity before communicating this information. You also have the right to transfer your personal data to another data controller.

You have the right to oppose the processing of your personal data. This can be done by sending an e-mail to (also enclosing a copy of your identity card). However, you cannot oppose the processing of your personal data if this is necessary for the execution of the contractual obligations.

You are entirely free not to communicate your personal data to us. However, certain services may be refused.

You are always responsible for the accuracy of the data you provide.

8. Complaints

If you have any questions, comments or complaints regarding the processing of your personal data, you can communicate them either directly to us (by email: info@ Droom or through the contact details on our Website or through the postal address mentioned at the top of this Privacy and Cookie Policy), or to the Data Protection Authority (this is the former “Privacy Commission”: or through the contact details on its Website).

9.Data breaches

If you notice or suspect that a data breach has taken place, please contact us as soon as possible (by email: or via the contact details on our Website or via the postal address mentioned at the top of this Privacy and Cookie Policy), or with the Data Protection Authority ( or via the contact details on its Website).


We take the security of your personal data seriously and have taken technical and organisational measures to protect your personal data.

However, we shall not be liable for any direct or indirect damage resulting from your improper or unlawful use of personal data. Any negligent or unlawful use of this data by the user or by a third party (unless caused by an error on our part) is beyond our responsibility and liability. In the event of loss, theft or unlawful use of your login details, passwords or personal data, you must inform us as soon as possible.

Our Website contains links to other websites which we do not control and to which this Privacy & Cookie Policy does not apply. We are not responsible for the content of these websites.

11.Information regarding cookies

11.1. Information about our use of cookies

Cookies are small text or number files that are placed on the hard disk of the computer of website visitors. Cookies contain information such as the language preference of the surfer, so that he or she does not have to enter it again the next time he or she visits the same website. Some cookies ensure that a website appears correctly graphically, other cookies ensure that a website application works correctly, etc.

Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users. This helps us to provide you with a better user experience and allows us to optimise our Website.

Cookies and similar technologies do not allow us to systematically collect data that can identify users of our Website. They help us to improve the functioning of our Website, to better respond to the interests of our users, and to measure the effectiveness of the content of our Website.


In order to use our Website optimally, you must accept cookies. This can be done through the browser settings, or by explicitly accepting our “Privacy and cookie policy” when you register or visit our Website. For certain cookies, you can also do this by continuing to browse our Website after you see a “cookie warning” when you first visit the Website. If you do not want a website to place cookies on your computer, you can set your browser to do so.

11.3. Changing your browser settings

You can disable or block cookies via your web browser.

Below you will find how to do this for the most common web browsers:

  • Chrome:
  • Firefox:
  • Safari:
  • Internet Explorer:

Please note that if you disable cookies, certain graphics may not appear correctly or you may not be able to visit (certain parts of) our Website.

11.4. What cookies do we use on the Website?

On our Website, we may use different types of cookies, including: cookies to save your preferred language; security cookies; cookies to save your registration or login details; cookies to save certain preferences (e.g. to receive newsletters, localisation of region, etc.); cookies to save certain interests; cookies used for statistical research to optimise the form or structure of the Website or for analysis of visitor navigation or origin, always on the basis of anonymous data (e.g. for the purpose of sending newsletters, localisation of region, etc.). (advertising profiling); etc.

Below is a list of the cookies we use on our Website and a link to their privacy policy.

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